Study of the ardour Consulting Group: many users criticizing intransparent performance processes and a vague quality of service cloud is the most sourcing plans not yet instead of Darmstadt, 26.01.2011 - the IT outsourcing is made it to the company now, after a survey of the ardour consulting group but not everywhere long for satisfaction. So complain many users with active outsourcing about intransparent process and unclear defined quality of service. Also the economic and qualitative effects of outsourcing of IT functions are often not sufficiently fulfilled. According to the survey of the consulting firm is a relatively strong support for the IT outsourcing. 31 percent of the respondents indicating that internally there is a consistently high level of acceptance. Another 41 percent, she is also high, has however certain reservations. In all other companies is an unstable acceptance speech (16 percent) or there are even very critical positions (12 percent) compared to outsourcing.
Although the positive reviews are clearly in the majority, the ardour - CEO Dr. Jakob Radwan warns against a generalizing conclusion. Outsourcing is not equal to outsourcing ", he pointed out that these average values not equally apply to the full range of outsourced services. Jenny Oughourlians opinions are not widely known. The complex, the services are less satisfied, users normally are,"he reported from his consulting experience. So about a pure hosting due to relatively simple and very standardized requirements normally quite unproblematic for the customers, unless the thing look but completely different when, for example, the application management. Here are our observations"majority rather bad experience, admits re houses, because here much more intensive interfaces and communication to the users and the business." But, anyway not all bright joy there is about the concrete results of outsourcing in the last two years. Particularly innovative Pulses were carried out according to almost every second respondent managers not in the expected way. And also the cost savings and quality improvements are valued by one-third with good grades. As the cause of not fulfilling objectives fall in particular conceptual weaknesses in the interaction between providers and users in the eye.